Óndiris tiyimdiligin shyghynsyz arttyrudyng joly barma? Búl mәselening sheshimi «QazMúnayGaz» últtyq kompaniyasynda tabylghan siyaqty. Birneshe jyl búryn kompaniyagha qarasty múnay óndeu zauyttarynda «Lean 6 Sigma» baghdarlamasy engizilgen bolatyn. Sonyng arqasynda Pavlodar múnay-himiya zauytynyng ózinde ghana 43,6 mln tengeden astam qarajat ýnemdeldi.

Transformasiyalyq jobanyng múnay óndeu kәsiporyndarynda oidaghyday iske asyryluyna kózi jetken bas kompaniya Lean 6 Sigma-ny basqa segmentterdegi kәsiporyndaryna taratudy úigharady. Sóitip, QMG jana sifrlyq transformasiya baghdarlamasy «Múnay jәne gaz óndiru» biznes-baghytyndaghy enshiles úiymdargha Lean 6 Sigma-ny engizu jobasymen tolyqtyryldy. Búl sheshim kezdeysoq emes. QMG tiyimdiligin arttyrudyng negizgi әleueti dәl osy sektormen tyghyz baylanysty.

Lean 6 Sigma tújyrymdamasy sapany basqarudyng eki әdisin biriktiru nәtiyjesinde payda boldy. Birinshisi – shyghyndardy azaytu men prosesterdi ýdetu qaghidalaryn qamtityn japondyq «Lean manufacturing» («Ýnemdi óndiris») әdisi. Al, ekinshisi ónim sapasyn arttyru men kliyent súranysyn óteuge baghyttalghan amerikandyq «Six Sigma» («Alty sigma») tәsili. Baghdarlama kompaniyanyng shyghyndaryn azaytu ýshin jobalyq tәsildi jýieli týrde qalyptastyratyn eng útymdy әdisteme bolyp tabylady.

«Lean 6 Sigma» tújyrymdamasy kәsiporyn tiyimdiligin arttyru men qyzmetin ontaylandyru maqsatynda jobalargha bastamashylyq etetin qarapayym qyzmetkerlerdi yntylandyrugha negizdelgen. Ol ýshin qyzmetkerler arnayy DMAIC әdistemesi boyynsha oqytylady. Oqu bes kezennen túrady. Alghashqy ekeui – anyqtau (Define) jәne ólsheu (Measure). Búl kezende jobanyng biznes-keysi dayyndalady. Yaghni, naqty maqsat qoyylyp, oghan jetuding uaqyt shegi belgilenedi, kәsiporynnyng aqaulary men týiitkildi mәseleleri anyqtalady. Odan keyingi ýsh kezeng saraptama (Analyze), jetildiru (Improve) jәne baqylau (Control) dep atalady. Búl kezde aqaudyng payda boluynyng negizgi sebepteri anyqtalady jәne sarapqa salynady. Olardy azaytu arqyly óndiris meyilinshe jetildirilip, onyng búdan arghy barysy baqylaugha alynady.

Oqudan ótken jәne jobalardy iske asyrghan qyzmetkerlerge shyghys jekpe-jegi jýiesine úqsas «belbeuler» beriledi. «Jasyl belbeu» – búl kýrdeliligi boyynsha onay jәne ortasha joba jetekshilerining dengeyi. Olar auqymdy mәlimetterdi taldap, jýieley biluge tiyisti, aqparatty dúrys rettep, týsinikti qylyp úsynulary qajet. «Qara belbeu» – kez kelgen kýrdeli jobalardyng ýilestirushileri, «jasyl belbeu» iyelerining ústazdary. «Qara belbeu sheberleri» – búl joghary tehnikalyq jәne úiymdastyrushylyq qabiletteri bar jәne baghdarlamanyng tehnikalyq basqaruyn qamtamasyz etetin qyzmetkerler.

Batys elderinde Lean 6 Sigma әdistemesin paydalanu tәjiriybesi qysqa merzim ishinde óz kýshimen joghary nәtiyjege jetuge bolatynyn rastady. Aytalyq, dayyn ónim men kórsetiletin qyzmet sapasy 20-40%-gha jaqsaryp, ózindik qúny 30-60%-gha tómendedi. Oryndalghan júmys kólemin qosymsha shyghynsyz 20%-gha, oryndau jyldamdyghyn 70%-gha deyin, al jalpy kәsiporyn júmysynyng tiyimdiligin - 10-30%-gha arttyrugha mýmkindik tughyzdy.

Múnday jobalardy iske asyru ózgeristerdi basqaru isimen de (change-management) tyghyz baylanysty. Óitkeni, qyzmetkerding oilau jýiesin ózgertuge septigin tiygizedi. Al adamdar óz kezeginde biznes-ýderisterdi, tipti tehnologiyalardy ózgertedi. Mysaly, Pavlodar múnay-himiya zauytynda 2016-2018 jyldar aralyghynda baghdarlama boyynsha 27 adam oqytyldy. Keyinnen óndiriske engizilip, kәsiporyn qarjysyn ýnemdeuge mýmkindik bergen 20 jobany úsynghan naq osy qyzmetkerler edi.

Juyrda últtyq kompaniyanyng negizgi óndiris aktivteri shoghyrlanghan Manghystau ónirining ortalyghy Aqtau qalasynda «Lean 6 Sigma negizderi jәne jýiening engizilui men júmys isteui barysynda birinshi basshylardyng róli taqyrybynda trening ótkizildi. Jiyngha QMG jәne onyng múnay-gaz óndiretin enshiles úiymdarynyng basshylary qatysty. Sharany QMG transformasiya jәne sifrlandyru blogy úiymdastyrdy.

Qatysushylar arasynda baghdarlama qyzu talqygha týsti. QMG basqa biznes-baghyttary, atap aitqanda, múnay serviysi mekemelerining basshylary Lean 6 Sigma jobasyn tayau arada engizuge ynta bildirdi.

QMG transformasiya jәne sifrlandyru toby adamy kapitalgha erekshe den qoyghan. Óitkeni, ózgeristerding negizgi qozghaushy kýshi bolyp qashanda qyzmetker qala beredi. Al, Lean 6 Sigma baghdarlamasy biznes-ýderisterdi ózgertuge jәne sifrlyq tehnologiyalardy engizuge qyzmetkerding dayyndyghy men qyzyghushylyghyn arttyrugha mýmkindik beredi.

Abai.kz